We are usually asked about

What are the delivery charges?

FAQs at Novelty Imports

Delivery is calculated by weight and destination at the end of the shopping process and can be seen before you pay or proceed with the order.

How long does delivery take?

Please allow 2 working days to process orders although some orders may be sent out the same day when possible. Delivery is from when we dispatch the order and NOT from when the order is placed. Delivery is usually within 2-3 working days from when the order was placed unless overseas or Scottish Highlands 4-5 working days.  If you require your order urgent, please call sales on Low call: 08454 890158, Office: 01543 732008 and they can advise if your deadline can be met before you place the order.

What happens after my order is placed?

Within 24-48 hours your order will be processed, card details are checked then manually imputed to combat online fraud. We then send out you order by APC Courier Services and you will receive an email with a tracking number and confirmation of your order.

What ordering services do you offer?

Order online has been made easy, just add all goods to the basket and proceed to check out. You will then be given a choice, you can either check out secure using credit/debit cards or PayPal or you can choose bank transfer this will give you our bank details and goods are held for 24 hours or choose telephone checkout again goods are held for 24 hours until payment has been made, please call to confirm goods are in stock before making a bank transfer. T. 01543 732008 or Low call: 08454 890158

What payment do you accept?

We accept online credit/debit cards, PayPal, bank transfer and cheques (5 working days to clear before goods are dispatched) we accept cash or credit/debit cards over the counter at our Midlands glowroom (Minimum £50+vat for counter sales)

Can we collect or view goods?

Yes by appointment only, please call us if you would like to visit to view our range or collect goods from counter sales.

Can we order by phone?

Yes but please remember this will not be as fast as online. We are an online wholesaler and not a standard cash and carry warehouse. We do not have staff whose job is to take telephone orders so we will arrange to call you back to take the phone order ASAP but this will delay the dispatch of goods compared to ordering online. T. 01543 732008 or Low Call : 08454 890158

Do you offer discounts codes?

We often have many different offers and codes; these are available exclusive to our Facebook and Twitter friends so like our page NOW!



Please see our terms & conditions before ordering

Didn’t find the answer?

Not found the answer to your question above? No problem call us on T. 01543 732008 or Low Call: 08454 890158 email us sales@noveltyimports.co.uk or fill in our contact form here.


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